Enroute International Limited
Job Title: Hardware Service Specialist

Job Description/ Responsibility

  • Customer order/request handling for SPMS/HWS
  • Responsible to ensure the compliance to the internal business process by the customers and the 3PP in terms of HWS operation and SPMS within the SLA
  • Responsible to ensure the internal business process results in the Customers’ Satisfaction and Cost
  • Efficiency based on the customer’s service request within the SLA.
  • Responsible to monitor the day to day operation of SPMS within Local Logistic Centre-LLC with the appointed 3PP Vendor
  • Responsible to look at the customer’s business plan in order to implement spare forecasts and dimensioning
  • To closely monitor the suppliers’ delivery performance
  • To verify the billing documents from the suppliers and to ensure the cost is cross charged correctly to the respective Service Order and raise the Purchase Requisition electronically as and when deemed necessary
  • To monitor and ensure the cost and operational expenses are within the budgetary cost
  • To escalate any critical issues to the SDM
  • To ensure the accuracy of operational and statistical data in HWS/SPMS for analysis
  • To identify and highlights the deviations and initiate the corrective actions
  • To participate in the regular interval performance reviews with the Customers and 3PP Vendor
  • To prepare and submit the periodical operational reports to Customer’s correspondence in a timely manner
  • To support the inter dept that needs support on information and details on HWS
  • To correspond and communicate with internal / external customers on HWS-SPMS Issues accordingly
  • To support respective customer’s SDM whenever deemed necessary
  • To support for the SDMs for any customers business review –ie monthly, quarterly or annual workshop
  • To work pre-sales with SDM when is required according to customer BID/RFQ/Tender
  • To work Spare Planning, Dimensioning
  • To place order for new spare as per the requirement
  • To work screening activities with Ericsson partner
  • To support for the Customer Satisfaction Survey

Required Education: Graduation in BBA/Computer Science/Engineering or relevant subject from any recognized university.

Job Requirements

  • Minimum 1 year's of relevant experience.
  • Good in English written and spoken
  • Full knowledge of the whole Supply Chain and interfaces with other areas.
  • Experiences and knowledge in customer services
  • Experiences on any ERP for Material Management and Sales and Distribution
  • Fulfilling the minimum requirement of the HWS competence level assessment
  • Local Customs/regulation knowledge

Salary: BDT 25000 - BDT 27000

Job Location: Dhaka

Apply Instructions

Please send your Resume via email: sudipta@enroute.com.bd

Application Deadline: 1 August 2018