A Reputed Bank
 

Position Name: Assistant Manager, Call Center. Cards

Job Description/ Responsibility

  • The primary responsibility of the role is overseeing daily operations of all Call Center functions by ensuring activities run smoothly and efficiently. Other key responsibilities include - taking initiatives to keep the resources motivated; maintaining records of the MIS for different initiatives; supporting different campaigns executed through the Call Center proactively.
  • Lead and manage a team.
  • Uphold service quality through proper supervision and forecasting.
  • Monitor and measure performance, reports & productivity of customer service representatives regularly.
  • Maintain liaison with all other internal departments

Job Nature: Full-time

Educational Requirements

  • 4 Years Graduation/ Masters in any discipline (preferably in business) from reputed universities.

Other Job Requirements

  • 2 years relevant working experience
  • Excellent interpersonal and communication skills
  • Sound knowledge about call center mechanism
  • Leadership quality
  • Ability to identify and troubleshoot complex situation and provide solutions within defined SLA.

Job Location: Anywhere in Bangladesh

 
Application Deadline: January 16, 2017