iSociaL
4/8 Humayun Road, Block: B, Mohammadpur, Dhaka-1207 Bangladesh

 
 
Functional Position : Head of Digital Solutions
 

Major Responsibilities

  • Leading the design and development of digital eco-system for iSocial business.
  • Designing digital solutions or modules applying human centered design approach
  • Working with development team to provide adequate technical requirement based on the design exercise for solutions development, testing and deployment
  • Engaging all verticals in solutions design from users’ perspective so that the deployment and usage of the system is smooth and on-time
  • Update and upgrade the solution(s) as and when required to make business robust and responsive to sales target
  • Ensuring best customer experience ( both internal and external) in terms of integration of digital solutions in daily operations
  • Being accountable for KPI of the Digital Solutions ┬áteam and facilitating team members to work for result
  • Ensure deployment of all solutions as per schedule, collectively agreed upon
  • Ensure performance and complain management with ticketing system and SLA plan
  • Monitoring performance through digital dashboard and undertake action based on the dashboard indicators
  • Delegate responsibilities and make everybody accountable through automated process management system
  • Update digital solutions architecture in association with other heads and CEO every 2 months
  • Maintain proper professional documentation of software and solutions in designated fashion
  • Update D-Space with all relevant final documents every week for the whole team
  • Visit territory, hub and Kallyani work place periodically for encouraging and strengthening relationship with local stakeholders.
  • Getting Involved in voluntary work in the banner of iSocial
  • Perusing personal development for professional excellence as per plan.

Required Academic and other Qualifications

  • Education in CSE from reputed academic institutions at home or abroad

Required Experience

  • Training and experience on project management, system architecture design
  • Experience in managing multidisciplinary team
  • Experience in applying Human Centered Design Application
  • Experience in automation of decision making process
  • Knowledge in Human Centered Design tools and process
  • Knowledge and practice in KPI setting and monitoring
  • Knowledge of state-of the-art team/project management methods.
  • Experience in vendor management

Required Traits & Skills

  • Empathy and a philosophy of doing business
  • Ability to manage difficult people
  • Ability to work under strict deadline
  • Team player
  • Result oriented
  • Values driven
  • Belief in gender balance

Salary Range: Negotiable

Other Benefits: As per Company Policy

 

Submit your application to: hr@isocial.com.bd with “Head of Digital Solutions” in Subject line.

Application Deadline: April 30, 2017