4/8 Humayun Road, Block: B, Mohammadpur, Dhaka-1207 Bangladesh


iSocial is looking for a dynamic leader of the Operations team, which is the heart of ‘Kallyani model’. Kallyani model is a social e-business platform with a network of women agents at the door-step of village community.

Functional Position : Chief Operating Officer
Report to : CEO

Major Responsibilities

  • Leading the operations of Kallyani model comprising deployment, training and sales.
  • Developing and implementing work plan in line with the business model through three teams: deployment, training and sales.
  • Being accountable for KPI of the Business Operations team and facilitating team members to work for result
  • Ensure deployment of Territory Managers, Hub Managers and Kallyanis as per business model
  • Ensure sales target is met as a whole and for each of the hubs and Kallyanis
  • Ensure sales target for ‘training for employment’
  • Deployment of digital solutions and ensuring their utilization at each level
  • Monitoring performance through digital dashboard and undertake action based on the dashboard indicators
  • Delegate responsibilities and make everybody accountable through automated process management system.
  • Update business model in association with other heads and CEO every 2 months
  • Update D-Space with all relevant final documents every week for the whole team.
  • Visit territory, hub and Kallyani work place periodically for encouraging and strengthening relationship with local stakeholders.


  • Business education from reputed academic institutions at home or abroad
  • Training on business project management, business model development
  • Experience in managing large team
  • Experience in managing field operations
  • Experience in automation of decision making process
  • Knowledge  in Human Centered Design tools and process
  • Knowledge and practice in KPI setting and monitoring
  • Knowledge of state-of the-art team management methods.

Traits and Skills

  • Empathy and a philosophy of doing business
  • Team player
  • Result oriented
  • Values driven
  • Belief in gender balance

Submit your application to: with “Chief Operating Officer” in Subject line.

Application Deadline: April 30, 2017