IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them. Individual tasks vary depending on the needs of the organization, but may include:
Installing and configuring computer hardware operating systems and applications;
Monitoring and maintaining computer systems and networks;
Troubleshooting system and network problems and diagnosing and solving hardware or software faults;
Replacing parts as required;
Providing support, including procedural documentation and relevant reports;
Following diagrams and written instructions to repair a fault or set up a system;
Supporting the roll-out of new applications;
Setting up new users' accounts and profiles and dealing with password issues;
Responding within agreed time limits to call-outs;
Working continuously on a task until completion (or referral to third parties, if appropriate);
Prioritizing and managing many open cases at one time;
Rapidly establishing a good working for environment for Management and employees;
Testing and evaluating new technology;
Conducting electrical safety checks on computer equipment.
And any task from Management related with organization.
Due to the nature of the work, you may be expected to work in shifts. It may require to work extra hours to finish a job.
You will need to show evidence of the following:
The ability to think logically;
A good memory of how PC Hardware and Applications work;
Excellent ability to find the problem and troubleshoot it in a right way;
The ability to work hard;
The ability to priorities your workload;
Attention to all objectives.
No of Vacancies:
As per company policy
Interested candidates are requested to apply at: firstname.lastname@example.org
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